01 · CONFIDENTIAL
Restricted access
Case information is handled only by persons authorised to manage the Internal Reporting System.
Grupo Vela · Internal reporting channel
A safe space to speak up.
This channel allows you to report facts or conduct that may constitute infringements. You may submit a report anonymously or identify yourself and keep a secure conversation throughout the process.
Independent from the usual commercial customer service channels
02 · ANONYMOUS
No identification required
You do not need to provide your name, email address or phone number. Keep the code and secret key you receive to access the secure mailbox later.
03 · TWO-WAY
Secure mailbox
You can check the status, read replies from the system manager and provide additional information without using email.
How it works
Describe what happened
Explain what happened, when and where, and provide any information that may help with the assessment. You may attach documents.
Keep your credentials
When you finish, you will receive a case code and a secret key. For security reasons, the key cannot be recovered.
Check the mailbox
Return periodically to check replies, requests for further information and the status of your case.